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Appointments

boy_lifting_shirtIt is always better to visit the Surgery to be seen. We have all of the facilities may be needed and we can help more patients if Doctors can spend less time travelling.

To Make An Appointment

Telephone the surgery or drop in when we are open (see opening times). When we are closed, our ‘phone will always have a message with details of how to contact us.

We offer a variety of different appointments:

Routine Appointments

Routine appointments can be booked up to 4 weeks in advance. Book on the day appointments are released on a daily basis. All Doctor’s offer a call back service and will try to deal with your request over the telephone if possible at the end of their surgery. All emergencies are seen on the same day, if you feel it is a medical emergency then you will be offered an appointment to see the Duty Doctor. We offer early pre-bookable appointments 7.00am – 8.00am five days of the week

Please note that there will be times when you cannot book an appointment in advance.  This will be before and after Bank Holidays when all appointments will be available to book on the day only.  This is due to the high volume of patients needing an appointment around the Bank Holiday period and helps us to accommodate them.

Emergency Appointments

Genuine EMERGENCY cases will always be seen the same day. You may have to wait a little longer but you will be seen. Otherwise, you may have to wait a day or two for an appointment. If you wish to see a specific Doctor you may have to wait a longer time for a free appointment.

Hollymoor Medical Centre is a member of My Healthcare and can offer evening and weekend face to face GP, Nurse and Healthcare Assistant appointments from Burbury, Fernley, Harborne, River Brook and West Heath Hubs. The extended hours appointments will be booked by our reception staff as usual but patients will be seen at whichever Hub is the most convenience for them. The addresses of the 5 Hubs plus the telephone numbers to ring if you needed to cancel or change an appointment are:

  • Burbury Medical Centre, 311 Burbury Street, Birmingham B19 1TT. Appointment cancellation telephone no. 07424 041608
  • Fernley Medical Centre, 560 Stratford Road, Birmingham B11 4AN. Appointment cancellation telephone no. 07561 109028
  • Harborne Medical Practice, 4 York Street, Birmingham B17 0HG. Appointment cancellation telephone No. 0121 427 5246
  • River Brook Medical Centre, 3 River Brook Drive, Birmingham B30 2SH. Appointment cancellation telephone no. 0121 433 8910
  • West Heath Medical Centre, 194-196 West Heath Road, Birmingham B31 3HB.

Appointment cancellation telephone No. 0121 483 2122

 

We are also able to offer our patients telephone consultations with either a GP or pharmacist based in MyHealthcare’s Virtual Hub at West Heath Medical Centre. The call will be booked by our reception staff for a time that is convenient to you.  

 

Please ask a member of our staff if you would like further information

 Review of appointment system

We continually review our appointment system to see how we can best offer a spread of appointments to our patients.   We have some appointments that are available to book 4 weeks in advance, some 48hrs in advance and some that are available to book on the day.  There is  a fixed number of appointments in each category so please be aware that you might not get an appointment with the Doctor of your choice.  We continue to offer a Duty Doctor who will see medical emergencies as necessary on the day.  If you have a medical emergency we will always deal with your problem, although you may need to speak to a Doctor on the telephone before you are seen.

Failure to attend

We are experiencing a high volume of patients not cancelling their appointments.  These appointments could be offered to someone else so it is vital that if your appointment is no longer needed that you telephone the surgery to cancel.  If you do not then you will automatically receive a letter from the Surgery and this will be documented on to your medical records.

 

 

 
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